Return and Refund Policy
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- Return and Refund Policy
Last Updated: August 2026
At AeroSouq, customer satisfaction is our priority. We are committed to providing high-quality aviation parts and components while ensuring a transparent and efficient return and refund process. Please read the following policy carefully before making a purchase.
1. Eligibility for Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- All original packaging, labels, manuals, and documentation must be included.
- Proof of purchase, including the order number or invoice, must be provided.
- The item must not have been installed, modified, damaged, or altered in any way.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or specially ordered products.
- Electrical and electronic components that have been installed or used.
- Products that have been damaged because of improper handling, misuse, or negligence.
- Clearance, discounted, or final-sale items.
- Products without their original packaging or documentation.
3. Inspection and Approval Process
Once the returned item has been received, our team will inspect it thoroughly to verify that it meets the requirements outlined in this policy. AeroSouq reserves the right to approve or reject any return request based on the condition of the product and compliance with the terms stated above.
4. Refund Process
If the return request is approved, the refund will be processed within 7 to 14 business days using the original payment method whenever possible. Please note that shipping fees, customs duties, taxes, and other applicable charges are generally non-refundable unless the return is the result of an error on our part.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us immediately. Our support team will review the matter and provide an appropriate solution as quickly as possible.
6. Cancellation Policy
Orders may be canceled only if processing or shipment has not yet begun. Once an order has been processed or shipped, cancellation requests may no longer be accepted.
Customers are responsible for the cost of returning products unless the return is caused by an error made by AeroSouq. We strongly recommend using a reliable and trackable shipping service when returning products.
8. Contact Information
For questions regarding this policy, please contact us using the details below:
Email: support@aerosouq.com
Phone: +966 56 663 2546