Return and Refund Policy

Last Updated: August 2026

At AeroSouq, customer satisfaction is one of our top priorities. We are committed to providing high-quality aviation parts and components while ensuring a clear and transparent return and refund process. Please read this policy carefully before completing your purchase.

1. Return Eligibility

Customers may request a return within 7 to 14 days from the date of delivery, provided that the following requirements are met:

The product must be unused and in its original condition.
All original packaging, labels, manuals, and product documentation must be included.
Proof of purchase, such as the order number or invoice, must be provided.
The product must not have been installed, modified, or damaged in any way.

2. Non-Returnable Products

The following products are not eligible for return or refund:

Custom-made or specially customized products.
Electrical and electronic components that have been used or installed.
Products damaged due to misuse or negligence.
Discounted products or products sold as final sale items.
Products returned without their original packaging or required documentation.

3. Inspection and Return Approval

Once the returned product is received, our team will carefully inspect its condition and verify that it meets the return requirements outlined in this policy.
The return request will be approved once the product has been confirmed to meet all applicable requirements and conditions.

4. Refund Policy

If the return request is approved, the refund will be processed within 7 to 14 business days, using the original payment method whenever possible.
Shipping charges, taxes, and customs duties are non-refundable unless the return is the result of an error on the part of AeroSouq.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Our team will review the issue and work to provide you with an appropriate solution as quickly as possible.

6. Order Cancellation

An order may only be cancelled if the order preparation or shipping process has not yet started.
Once order processing or shipping has begun, we may not be able to accept a cancellation request.

7. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning products unless the return is due to an error on the part of AeroSouq.
We recommend using a reliable shipping service that provides shipment tracking so that the return shipment can be monitored until it reaches us.